1. Who is responsible for your information?
Özel H.S. Dental Ağız ve Diş Sağlığı Polikliniği is responsible for personal information handled through this website and by our international patient team. You can contact us at [email protected] or +90 536 584 5048.
2. Information we may collect
- Identity and contact details you choose to provide.
- Your country of residence, travel dates and language preferences.
- Dental concerns, medical history, photographs, X-rays and other health information requested for a clinical discussion.
- Appointment, hotel and transfer details needed to coordinate an eligible international patient package.
- Technical information such as basic server logs used to keep the website secure and available.
3. How we use your information
We use information where necessary to:
- respond to your enquiry and discuss possible next steps;
- assess whether a clinical review or appointment can be offered;
- prepare, explain and administer a treatment plan;
- coordinate confirmed accommodation and transfers;
- maintain clinical, consent, financial and regulatory records;
- protect patients, staff, systems and legal rights; and
- send optional marketing only where you have made a valid choice to receive it.
4. Health information
Information about your health is sensitive personal information. We use it only where a valid legal basis and an additional condition for health information apply, such as providing or arranging healthcare, meeting legal duties, or acting with your explicit consent where required. Please share clinical documents only through the method our team asks you to use.
5. Who may receive information?
Information may be shared on a need-to-know basis with the clinical and patient coordination teams, laboratories or healthcare providers involved in your care, and confirmed hotel or transfer providers for itinerary coordination. We may also use technology, hosting, communications, record-management and professional service providers, or disclose information where required by law.
We do not provide clinical details to hotels or transfer providers. They receive only the itinerary and contact information reasonably needed to deliver the confirmed service.
6. WhatsApp and email
If you contact us using WhatsApp or email, those providers process information under their own terms and may process data in other countries. Do not send emergency requests through this website or WhatsApp. If you have a medical emergency, contact the emergency services in your location.
7. International processing
H.S. Dental Clinic is located in Türkiye, so information sent by an international patient will be received and processed in Türkiye. If a service provider processes information in another country, we take appropriate steps required by applicable data-protection law.
8. Retention and security
We keep information only for as long as needed for the purposes described above and for applicable clinical, tax, regulatory, dispute and record-keeping periods. We use appropriate organisational and technical measures designed to protect it, but no internet service is completely risk-free.
9. Your choices and rights
Depending on the law that applies to you, you may have rights to ask for access, correction, deletion or restriction; to object to certain uses; to receive a portable copy; and to withdraw consent without affecting earlier lawful use. You may also complain to the relevant data-protection authority. Contact us using the details above so we can verify and respond to your request.
10. Children and updates
This campaign is not directed to children. A parent or legal guardian must contact us about a patient under 18. We may update this notice as our services or legal requirements change; the current date appears at the top of this page.